CUSTOMER SUCCESS MANAGER
- Oversee daily order fulfillment allocation to warehouse
- Communicate with customers e-mail and phone
- Manage Customer Service E-mail Support Team of two
- E-mail and call customers to provide order updates, product updates, etc.
- Ensure addresses are verified and ready for shipment
- Communicate daily with warehouse to pass along customer needs
- Understand full product collection to offer customers an unbeatable styling service
- Order edits in WMS and Shopify System
- Work with product team to update customers on pre orders and pending items
- Assist customers on live chat providing style feedback and order updates.
- Social Media customer engagement via comments and direct messages
- Process returns restock inventory on Shopify/Returnly
- 3+ years experience in online customer support.
- 2+ years experience in phone customer service.
- Strong written and verbal communication.
- Experience with Freshdesk and Shopify.
- Experience allocated online orders for fulfillment.
- Reporting and Analytical background
- 2+ years managing a team with 2 or more individuals
- Proven experience successfully self-managing projects from strategy development to execution
- Ability to upsell through strong product knowledge.
Please send your resume and cover letter to firstname.lastname@example.org