Role includes:

  • Oversee daily order fulfillment allocation to warehouse
  • Communicate with customers e-mail and phone
  • Manage Customer Service E-mail Support Team of two
  • E-mail and call customers to provide order updates, product updates, etc. 
  • Ensure addresses are verified and ready for shipment
  • Communicate daily with warehouse to pass along customer needs
  • Understand full product collection to offer customers an unbeatable styling service
  • Order edits in WMS and Shopify System
  • Work with product team to update customers on pre orders and pending items
  • Assist customers on live chat providing style feedback and order updates.
  • Social Media customer engagement via comments and direct messages
  • Process returns restock inventory on Shopify/Returnly


  • 3+ years experience in online customer support.
  • 2+ years experience in phone customer service. 
  • Strong written and verbal communication. 
  • Experience with Freshdesk and Shopify.
  • Experience allocated online orders for fulfillment.
  • Reporting and Analytical background
  • 2+ years managing a team with 2 or more individuals 
  • Proven experience successfully self-managing projects from strategy development to execution
  • Ability to upsell through strong product knowledge. 


Please send your resume and cover letter to