Keyholder APPLY NOW

New York (On-Site)
Full time

We are looking for a Keyholder to join the Tribe at our Soho location!

What you’ll do:

  • Act as Manager on Duty when SM is not present
  • Learn all operational procedures and assist with all client-related inquiries on the floor
  • Oversee opening and closing procedures for the store 
  • Effectively communicate 12th Tribe’s brand story, values, and mission to our customers
  • Support store leadership in communicating important updates to retail associates 
  • Assist in keeping the entry area, display area, and floor clean and tidy 
  • Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store
  • Share expert brand and product knowledge to allow customers to personally experience our style & look
  • Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager)


Our Ideal Candidate:

  • You love collaborating and working in a team environment
  • You have had 4+ years of retail or customer-oriented experience
  • You are comfortable in a fast-paced, ever-changing environment
  • You are an excellent communicator
  • You are a careful listener that thinks on their feet and can provide solutions in a timely manner
  • Comfortable working on your feet up to 8 hours a day in a busy store environment


Our benefits:

  • Employer-paid medical, dental and vision insurance
  • 4 weeks of paid time off plus paid holidays and paid sick time
  • 401(k) with employer match
  • Commuter benefits
  • A product allowance 
  • Life insurance (for you and your family)

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