Jet Setter Black Denim Jacket
8 Regular priceor 4 interest-free payments
of
$ 32.00
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Description
Jet into the city and make moves through the hustle and bustle. The Jetsetter Black Denim Jacket is a step up from your plain ol' black denim. The killer jacket features silver details, pockets, and lace up details. Layer up with a hoodie underneath or rock it over the Payton Bodysuit.
Model Details:
- Maddie is 5'7
- Bust 32B
- Waist 24"
- Wearing size Small
Material & Fit Details:
- Runs true to size.
- 100% Cotton.
- Hand Wash Cold.
- Lay Flat To Dry.
We are a USA based brand. Everything is sized XS/S - L/XL
Items vary on sizing. Items generally run true to size unless otherwise noted.
Bottoms:
Small: Waist 24 - 25
Medium: Waist 26-27
Large: Waist 28+
Tops:
Small: 32A-B
Medium: C
Large: D +
Please Live Chat with a stylist us HERE with any sizing questions.
We know shopping online is hard, and we are happy to assist you personally!
Frequently Asked Questions
**NO PRICE ADJUSTMENTS**
WE OFFER REFUNDS & EXCHANGES WITHIN 15 DAYS OF PURCHASE WITH TAGS ATTACHED & IN ORIGINAL UNWORN CONDITION.
- How do I submit a return request?
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Do I need an account to create a return?
- Nope! Just make sure you have your original email used at checkout, and the order number!
- How long from the time of purchase do I have to return my items?
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- 15 Days from the time it was delivered to you! No returns will be accepted if they are outside of our 15 days window. On our return platform, it may list that you are outside of the "20 Day Window". This is because it includes an approx. 5 days for transit time after the order is placed.
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Do you offer free return shipping?
- Return costs are deducted from total refund amount. This will be as low as $3.
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Can I exchange my items?
- To exchange, we either ask that you return the item and place a new order, OR, we will charge you a $12 fee to exchange through us (this includes shipping costs and a restocking fee). Place your exchange through info@12thtribe.com ** Please allow 24 business hours for a response**
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Can I send items back together from different orders?
- Include BOTH packing slips with the other. Missing information will delay in processing.
- Can I return sale items/ jewelry / accessories, or vintage clothing?
- No, these items are final sale and are NON-RETURNABLE
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How long will it take to receive my refund?
- Please allow 7-10 business days for processing
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How long will a refund take to show up on my original form of payment?
- 1-3 business days.
- Why didn't I receive the full amount?
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- Return costs are not included in the refund amount.
- Do you support customer service over instagram?
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- All order support questions: info@12thtribe.com
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Can I still return even if I used a discount code during purchase?
- Yes. Sale marked items listed as on-sale are final sale.
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Do you price match other stores or previous sales on 12th Tribe?
- No we do not price match no matter the circumstance.
- Can I ship my item(s) back for a return with my own shipping?
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- No. We will not accept any returns that are not requested in our shipment and a 12th Tribe label used. If another label is refused 12th Tribe is not responsible for mis delivery, delays or missing items.
- What time do I have to order by to receive my overnight by next day?
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- 12:30pm PST.
Shipping & Delivery
*Please allow 24-48 business hours for processing time from time of purchase for updates on orders*
- FREE REGULAR SHIPPING on all first class orders (5-7 business days)
- EXPRESS 2-DAY SHIPPING (2 business days):
- OVERNIGHT SHIPPING (1 business days):
- INTERNATIONAL STANDARD SHIPPING
- INTERNATIONAL DHL EXPRESS SHIPPING *All prices are subject to change upon ordering. You will be contacted if necessary*
*any orders placed Friday after 12pm CST to Sunday will be sent out the following Monday.
*OVERNIGHTS: will be shipped out same day if placed before 12:00 PST. If an overnight is to be shipped out on Friday, it will deliver the following Monday. If you need the item sooner, you can call to request for Saturday Delivery, which may accrue additional fees.
*Our partner carrier picks up all shipments the same day the label is created, if you do not see tracking updated within 24hrs, don't worry it is in transit to a new USPS facility, so hang tight!
Returns & Exchanges
- In order to exchange, you have two options. You must return your item & PLACE A NEW ORDER for the new size/style OR we will charge a $12 exchange rate which includes shipping costs and a restocking fee to have a seamless exchange.
Returns
(each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability)
- 12th Tribe gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise with all original tags on for a refund within 15 days of stated delivery date.
- We DO NOT cover RETURN shipping costs. The shipping cost will be deducted from the total possible refund amount.
- CLICK HERE FOR THE RETURN REQUEST FORM
- You do not have to have an account to submit a return request, simply use the same email as checkout, and the order number you have received for your purchase.
- Please allow 1-3 business day for approval or denial of a return request, and up to 48 hours to receive your return label via email.
- If your request is denied and you have further questions, kindly email info@12thtribe.com for more details.
- You must use a 12th Tribe prepaid return label, and you must submit a request before returning. Any item(s) that are returned that do not follow these guidelines will be returned to the sender.
Non-Returnable Items
- ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT. This includes a sale promotional discount code used at purchase.
"ON-SALE" ITEMS ARE FINAL SALE.
- ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats, body jewelry, bags, scarves, bandanas and glasses)
- ALL INTIMATES & SWIMWEAR (swimwear is eligible for gift card only)
- ALL VINTAGE ITEMS (this includes vintage tees, vintage jackets, and vintage thrasher shorts, vintage thrasher jeans)
- ANY/ALL SUBSCRIPTION AND AMBASSADOR BOX ITEMS
- ANY/ALL ITEMS OUTSIDE OF OUR 15 DAY POLICY
- If you are returning Thrasher Shorts or Thrasher Jeans we are happy to assist you with new sizing when you submit your return. Thank you for your cooperation.
Refunds
*Must meet the above guidelines to be eligible for a refund*
- Please allow us 7-10 business days from when we receive your return to issue refund or store credit.
- Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.
- Please allow up to 1-3 business days to receive your refund back to the original form of payment. This is dependent on your bank.
Vintage Items
- Disregard sizing on label. Some items (including thrasher shorts) have been re-purposed and resized.
- Some of our vintage items are up to 30 years old. With Vintage and age comes natural wear. Please be mindful of this if you are seeing any coloring or natural distressing
International Returns
- International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.
Lost/Stolen/Damaged Packages
- Once a package is shipped from our warehouse, it is out of our hands if a package is lost. 12th Tribe will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.
- If item arrives damaged, please send an email containing a photo of the damaged item to info@12thtribe.com. A customer service representative will assist further. A photo must be sent prior to returning to ensure a full refund, otherwise store credit will be issued.
- If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email info@12thtribe.com for further steps.
- This will be handled case-by-case, thank you for your cooperation.
Damaged After Wearing/Washing
- If an item has been worn and/or tried on, and becomes damaged, 12th Tribe will not be held responsible to replace the item.
Return To Sender
- If a package is returned to us, we will contact you ASAP. With that being said, hang tight while we investigate the issue, and determine what we can do to help! **this takes time**
- If you would like it reshipped or refunded, the package must be returned to us before we do so. You can always repurchase the items and we will refund the ones returned to us once they arrive at our facility. If you have any further questions please direct them to info@12thtribe.com
Cancel Order
- If an order needs to be cancelled, an email must be sent to info@12thtribe.com ASAP within 12 hours of placing your order. We will do our best to accommodate your needs before shipping.
- Response Time
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Our office hours are 9am – 5:30pm Mon – Fri (excluding holidays). Please keep this in mind when you are expecting a response 🙂
