Matisse Caty Fawn
8 Regular priceWe are a USA based brand. Everything is sized XS/S - L/XL
Items vary on sizing. Items generally run true to size unless otherwise noted.
Bottoms:
Small: Waist 24 - 25
Medium: Waist 26-27
Large: Waist 28+
Tops:
Small: 32A-B
Medium: C
Large: D +
Please Live Chat with a stylist us HERE with any sizing questions.
We know shopping online is hard, and we are happy to assist you personally!
Frequently Asked Questions
WE OFFER REFUNDS & EXCHANGES WITHIN 15 DAYS OF PURCHASE WITH TAGS ATTACHED & IN ORIGINAL UNWORN CONDITION.
Showroom items are final sale.
- How do I submit a return request?
- SUBMIT RETURN REQUEST HERE
- How long from the time of purchase do I have to return my items?
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- 15 Days from the time it was delivered to you! No returns will be accepted if they are outside of our 15 days window.
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Do you offer free return shipping?
- Return costs are deducted from total refund amount. This will be as low as $4.
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Can I exchange my items?
- To exchange, we either ask that you return the item and place a new order, OR, we will charge you a $12 fee to exchange through us (this includes shipping costs and a restocking fee). Place your exchange through info@12thtribe.com ** Please allow 24 business hours for a response**
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Can I send items back together from different orders?
- Include BOTH packing slips with the other. Missing information will delay in processing.
- Can I return sale items/ jewelry / accessories, or vintage clothing?
- No, these items are final sale and are NON-RETURNABLE
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How long will it take to receive my refund?
- Please allow 7-10 business days for processing
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How long will a refund take to show up on my original form of payment?
- 1-3 business days.
- Why didn't I receive the full amount?
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- Return costs are not included in the refund amount.
- Can I still return even if I used a discount code during purchase?
- Yes. Sale marked items listed as on-sale are final sale.
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Do you price match other stores or previous sales on 12th Tribe?
- No we do not price match no matter the circumstance.
- Can I ship my item(s) back for a return with my own shipping?
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- No. We will not accept any returns that are not requested in our shipment and a 12th Tribe label used. If another label is refused 12th Tribe is not responsible for mis delivery, delays or missing items.
- What time do I have to order by to receive my overnight by next day?
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- 12:00pm PST.
Shipping & Delivery
We ship worldwide.
- FREE REGULAR SHIPPING on all first class orders (5-7 business days)
- EXPRESS 2-DAY SHIPPING (2 business days):
- OVERNIGHT SHIPPING (1 business days):
- INTERNATIONAL STANDARD SHIPPING
- INTERNATIONAL DHL EXPRESS SHIPPING *All prices are subject to change upon ordering. You will be contacted if necessary*
Returns
CLICK HERE FOR THE RETURN REQUEST FORM
- 12th Tribe gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise with all original tags on for a refund within 15 days of stated delivery date.
- You are provided with a return label after your return has been approved. Returns are only accepted with 12th Tribe return labels. Delays may occur if return doesn't meet requirements.
- Please allow 1-3 business day for approval or denial of a return request, and up to 48 hours to receive your return label via email.
- Vintage Thrasher shorts and Vintage Thrasher jeans are only eligible for store credit
Non-Returnable Items
- ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT. This includes a sale promotional discount code used at purchase.
"ON-SALE" ITEMS ARE FINAL SALE.
- ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats, body jewelry, bags, scarves, bandanas and glasses)
- ALL INTIMATES & SWIMWEAR (swimwear and east n west label are eligible for gift card only)
- ALL VINTAGE ITEMS (this includes vintage tees and vintage jackets. However, thrasher jeans and thrasher shorts are eligible for store credit.)
- ANY/ALL SUBSCRIPTION AND AMBASSADOR BOX ITEMS
- ANY/ALL ITEMS OUTSIDE OF OUR 15 DAY POLICY
- If you are returning Thrasher Shorts or Thrasher Jeans we are happy to assist you with new sizing when you submit your return. Thank you for your cooperation.
Refunds
- Please allow us 12-16 business days from when we receive your return to issue refund or store credit.
- Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.
- Please allow up to 1-3 business days to receive your refund back to the original form of payment. This is dependent on your bank.
Vintage Items
- Disregard sizing on label. Some items (including thrasher shorts) have been re-purposed and resized.
- Some of our vintage items are up to 30 years old. With Vintage and age comes natural wear. Please be mindful of this if you are seeing any coloring or natural distressing
- Vintage Thrasher shorts and Vintage Thrasher jeans are only eligible for store credit
International Returns
- 12th Tribe is not responsible for International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.
Lost/Stolen/Damaged Packages
- 12th Tribe is not responsible for any loss packages. If you feel as though your package has been lost, please submit a claim to USPS here.
- If item arrives damaged, please send an email containing a photo of the damaged item within 2 days of arrival date to info@12thtribe.com.
Damaged After Wearing/Washing
- If an item has been worn and/or tried on, and becomes damaged, 12th Tribe will not be held responsible to replace the item and will not accept the return.
Return To Sender
- If your package has been returned to sender due to insufficient address, 12th Tribe is not responsible.
- If your item has returned to sender, when the item is returned successful we will contact you to resend the item.
- If an order needs to be cancelled or changed, an email must be sent to info@12thtribe.com ASAP within 12 hours of placing your order. We ship fast!
Customer Reviews
- Reviews
- Questions
- quality
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- outfits
- colors
- everything
- size
- outfit
- LOVE
- color
IN LOVE
these shoes are amazing! True to size (ordered 6.5 & wear 6.5) and they’re super comfortable! They literally make every outfit! And the best part is that you just feel amazing rockin’ them and when you look good you feel good!! I’m a big bargain shopper so purchasing these for myself for my bday was quite a splurge, but because of the quality and style, i Will definitely be purchasing more from this company going forward. Couldn’t say enough better things.
My New Fav Bootie!!
These booties are so comfy and just make your legs look amazing! They complete so many outfits. I for sure will be purchasing more colors! I am true to size with an 8 but after reading reviews I went with the 8.5 and they fit perfect!
Fav Boots of All Time
I love these boots so much. I got a size up just because I don't like tight boots and there is room for me to wear socks. These boots are incredible, I have them in black too. Trendy, comfy and durable. What more can you ask for?
Caty Boots
These boots are so perfect! They are true to size and beyond comfortable, my go to for sure. I am going to need more colors!!
Awesome
These are the most comfortable and chic boots I've ever bought! Fits true to size and is great quality!! Buying the black ones next
