What is the 12th Tribe Concierge Rewards Program?
A CUSTOMER LOYALTY PROGRAM
We want to show you our appreciation for us by allowing you to accumulate discounts.
Who can be a part of the 12th Tribe Concierge Rewards Program?
ANYONE & everyone is welcome to join!
How do I earn Points?
Once your return request is approved, you will receive an Instant Credit voucher so that you can conveniently make a repurchase right away. Not to worry, if you do not use your Instant Credit voucher, your refund will be issued as usual after your return has been delivered to our warehouse.
If you do use your Instant Credit voucher, the amount used will be deducted from your refund. So if you used partial amount of your instant credit, the remaining balance will be issued into your refund instead.
Just make sure to return your original items within our 15 day policy.
What items are eligible to earn Points?
You are provided a pre paid return label. Return costs are deducted from total refund amount. If you return for a gift card, Instant Credit, or Instant Exchange, we'll comp the return label!
What can I redeem points for?
Thrasher shorts are ONLY eligible for store credit.
What are the 12th Tribe Concierge Rewards Program Tiers?
No, these items are final sale and are NON-RETURNABLE
Do my points ever go away?
ALL SALE MARKED ITEMS AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT.
Can I earn points without purchasing anything?
Submit your return request here
What happens to my points if I make a return?
15 Days from the time it was delivered to you! No returns will be accepted if they are sent back outside of our 15 day window. You must ship back your items with our label provided otherwise your return may be rejected.
Can I transfer my points or send them to a friend/family member?
Instant Exchange allows you to submit your return request for an item(s) and exchange it with the correct size all within one easy stop for free! Once approved, we’ll send you a comped return label to send back your original items. It takes up to 48 hours to process and 5-8 business days for shipping.