You have 15 days to return your item for full refund from the time you receive your item! You can return your item for free as well or pay to return your item! What is FINAL SALE?
Final sale items are not valid for returns. Items are NON-RETURNABLE and NON-EXCHANGEABLE and include: SALE + Final Sale MARKED ITEMS, HATS, JEWELRY, ACCESSORIES, SWIMWEAR, INTIMATES, and VINTAGE GARMENTS.

RETURN POLICY
We offer refunds, gift card, Shop Now, and Exchange within 15 days of delivery for regular full priced items (Non-Final Sale) with tags attached & in original unworn condition (restrictions apply). Final Sale items are not eligible for return or exchange. If you return for a refund, the return costs are deducted from the total of your refund. If you return for a gift card, a $4 credit will automatically be applied to the return costs that are deducted from your refund. If you return for exchange or Shop now, you will only pay $2 processing fee instead of the full return label cost and the cost to ship out your new order.

THRASHER SHORTS Thrasher shorts, which are made to order, are eligible for gift card ONLY.

You are provided a pre paid return label. Return costs are deducted from total refund amount. If you return for a refund, the return costs are deducted from the total of your refund. If you return for a gift card, a $4 credit will automatically be applied to the return costs that are deducted from your refund. If you return for exchange or Shop now, you will only pay $2 processing fee instead of the full return label cost and the cost to ship out your new order. Vintage Thrasher Shorts, which are return for gift card only, are not eligible for a comped return label.

Final sale items which are NON-RETURNABLE include: SALE MARKED ITEMS, SPECIAL PROMOTIONS MARKED AS FINAL SALE, HATS, JEWELRY, ACCESSORIES, SWIMWEAR, INTIMATES, VINTAGE GARMENTS, and MASKS.

This also includes HOLIDAY PROMOS, BLACK FRIDAY, CYBER MONDAY, FLASH SALE and SECRET SALE.

ANY/ALL ITEMS OUTSIDE THE 15 DAY POLICY ARE NON RETURNABLE.

Thrasher shorts are ONLY eligible for store credit and not eligible for a comped return label.

No, these items are final sale and are NON-RETURNABLE.

This also includes BLACK FRIDAY, CYBER MONDAY, FLASH SALE and SECRET SALE.

ALL SALE MARKED ITEMS AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT.

This also includes BLACK FRIDAY, CYBER MONDAY, FLASH SALE and SECRET SALE.

Submit your return request by clicking "Return Request" at the bottom menu.

15 Days from the time it was delivered to you! No returns will be accepted if they are sent back outside of our 15 day window. You must ship back your items with our label provided otherwise your return may be rejected.

Yes, you can exchange in a few ways. You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

INSTANT EXCHANGE
You have 15 days to request instant exchange. Use your credit card to get your new items sent immediately. You’ll only pay if your return isn’t in the mail within 14 days of submitting your request.

SHOP NOW
This is an excellent option! With Shop Now, you can exchange for other items AND get extra cash to shop. The credit will be applied instantly when you reach your cart page. "

At this moment, items from multiple orders must be processed as separate returns.

Some promotions are final sale, while others are eligible for return. Final Sale details are made visible on the product page and related promotions via email, sms, and throughout our website.

No we do not price match no matter the circumstance.

Yes, please email info@12thtribe.com for more info. 12th Tribe is not responsible for International customers must cover the cost of international return postage.

NYC STORE

As of 11/1/21 We are not accepting ONLINE ORDER returns in store. FOR IN STORE ORDERS, all returns are valid for giftcard and exchange only within 15 days.

It takes 12-16 business days for processing from the point the item is delivered to us. Once your refund is processed, it can take an average of 2-4 business days to appear depending on your bank.

It takes 12-16 business days for processing from the point the item is delivered to us. Once your refund is processed, it can take an average of 2-4 business days to appear depending on your bank.

If you return for a refund, the return costs are deducted from the total of your refund. If you return for a gift card, a $4 credit will automatically be applied to the return costs that are deducted from your refund. If you return for exchange or Shop now, you will only pay $2 processing fee instead of the full return label cost and the cost to ship out your new order.

Package Protection is non-refundable once your item has processed and is no longer eligible for cancellation.

If you have any questions, please feel free to live chat with our customer service.

No more waiting! You can now submit your return request for an item(s) and opt for Shop Now instead of a refund. With Shop Now, you'll be able to shop for new items instantly PLUS get extra cash to shop. The credit will be applied instantly when you reach your cart page. Use your credit card to get your new items sent immediately. You’ll only pay for the order if your return isn’t in the mail within 14 days of submitting your request. You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

START YOUR RETURN and SHOP NOW by scrolling down and clicking "Return Request"

*Final Sale items are non-returnable."

The bonus credit is applied automatically when you opt for Shop Now while making your return. You will see the credit apply to your cart page.

You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

Simply select Shop Now during your returns process. You will be prompted back to our site to continue shopping. When you're ready, the credit will be automatically applied to the checkout page.

Yes! You can enter the discount code at check out.

Yes, you can definitely use your Shop Now credit on sale marked items. *All sale marked items are final sale.

You can use credit or debit to pay the remaining balance if the final total is more than the value of your Shop Now credit.

You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

Since your original payment transaction was through your original order, if you return an exchange or Shop Now, your refund will be reflected on your original order.

INSTANT EXCHANGE
You have 15 days to request instant exchange. Use your credit card to get your new items sent immediately. You’ll only pay if your return isn’t in the mail within 14 days of submitting your request. You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

*Final Sale items are non-exchangeable.

When you initiate your return request, you will also be prompted to place your exchange.

If you opt for instant exchange, your exchange order will process within 48 hours with standard shipping (estimated 6-8 business days). Please make sure to return your item(s) within 14 days of submitting your return request to avoid your card being automatically charged.

You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

To expedite shipping for your exchange, please contact customer service on live chat asap as your exchange is processed asap. Our agents will be able to assist you with payment for upgrading the shipping method.

You will not have to pay the full price of the return shipping label and the shipping label for your new order. Instead, we only require a $2 handling fee.

Once you have completed your return request where you will also be prompted to place your exchange, you will receive an email within 24 hours confirming that your exchange order has been created. Your exchange order will be shipped as usual. It takes up to 48 hours to process and 5-8 business days for shipping. Your exchange is free so we’ll comp the return label and the standard shipping for your exchange.

To expedite shipping for your exchange, please contact customer service on live chat asap as your exchange is processed asap. Our agents will be able to assist you with payment for upgrading the shipping method.

It takes up to 48 hours to process and 5-7 business days for shipping. Tracking will be emailed to you once it becomes available.

To expedite shipping for your exchange, please contact customer service on live chat asap as your exchange is processed asap. Our agents will be able to assist you with payment for upgrading the shipping method.

You can return your exchange order for a gift card or a refund. With a gift card, you’ll be able to make another purchase.

You can return your exchange order for store credit or a refund. With store credit, you’ll be able to make another purchase. With a refund, the refund will be issued to your original order associated with your original payment method.

If you opt for a gift card, we’ll still comp the return label. If you opt for a refund a return cost will be applied to your refund.

Since your original payment transaction was through your original order, if you return an exchange order, your refund will be reflected on your original order.

DOMESTIC EXPRESS ORDERS
Orders need to be placed before 12pm PST to be shipped out within one business day. If you place you order on a FRI, it will likely ship out on MON. Carrier delays may occur during the holidays.
*EXPRESS 2-3 BUSINESS DAYS SHIPPING
*EXPRESS 4-5 BUSINESS DAYS SHIPPING
DOMESTIC STANDARD SHIPPING 6-8 BUSINESS DAYS
Free for orders $99+.

INTERNATIONAL STANDARD SHIPPING / INTERNATIONAL DHL EXPRESS SHIPPING
*All prices are subject to change upon ordering. You will be contacted if necessary*
*expedited orders need to be placed before 12pm PST to be shipped out the same day
*any orders placed Friday after 12pm PST to Sunday will be sent out the following Monday.

*PLEASE NOTE THESE SHIPPING OPTIONS REFLECT ESTIMATED AVERAGE SHIPPING TIMES.
We hand off your package to carriers within 24 hours during business days. Once your package is with the carrier, the delivery time is dependent on the carrier.

12TH TRIBE PACKAGE PROTECTION
Please reach out to us directly on live chat or email and we'll help take care of your lost, damaged in transit, or stolen packages.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

EXPRESS ORDERS
Orders need to be placed before 12pm PST to be shipped out within one business day.
If you place you order on a FRI, it will likely ship out on MON.
*EXPRESS 2-3 BUSINESS DAYS SHIPPING
*EXPRESS 4-5 BUSINESS DAYS SHIPPING

Yes, we ship worldwide.

DOMESTIC EXPRESS ORDERS
Orders need to be placed before 12pm PST to be shipped out within one business day.
If you place you order on a FRI, it will likely ship out on MON. Carrier delays may occur during the holidays.
*EXPRESS 2-3 BUSINESS DAYS SHIPPING
*EXPRESS 4-5 BUSINESS DAYS SHIPPING

DOMESTIC STANDARD SHIPPING 6-8 BUSINESS DAYS
Free for orders $99+.

INTERNATIONAL STANDARD SHIPPING / INTERNATIONAL DHL EXPRESS SHIPPING
*All prices are subject to change upon ordering. You will be contacted if necessary*
*expedited orders need to be placed before 12pm PST to be shipped out the same day
*any orders placed Friday after 12pm PST to Sunday will be sent out the following Monday.

Please allow 24 business hours for processing time from time of purchase for updates on tracking.

*PLEASE NOTE THESE SHIPPING OPTIONS REFLECT ESTIMATED AVERAGE SHIPPING TIMES. We hand off your package to carriers within 24 hours during business days. Once your package is with the carrier, the delivery time is dependent on the carrier.

12TH TRIBE PACKAGE PROTECTION

If you insured your package with 12th Tribe Package Protection, please reach out to us directly on live chat or email and we'll help take care of your lost, damaged in transit, or stolen packages.

If you insured your package with ROUTE+ on any orders prior to 2/23/22, your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never came or was broken upon arrival, you can easily file a claim with Route and receive a replacement or be refunded for your items. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

12th Tribe is not responsible for any additional duties or taxes assessed by customs for international orders. International customers must cover these costs.

12TH TRIBE PACKAGE PROTECTION
If you insured your package with 12th Tribe Package Protection, please reach out to us directly on live chat or email and we'll help take care of your lost, damaged in transit, or stolen packages.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If you opted not to include any package protection in your order, 12th tribe is not responsible for any lost or stolen items. If you feel as though your package has been lost, please submit a claim to USPS.

If an item has been worn and/or tried on, and becomes damaged, 12th Tribe will not be held responsible to replace the item and will not accept the return. If an item is washed, 12th Tribe will not be held responsible to replace an item and will not accept the return.

If your package has been returned to sender due to insufficient address, 12th Tribe is not responsible. If your item has returned to sender, when the item is returned successfully we will contact you about the shipment. If your item is return to sender the shipping cost will be deducted from the refund total if you would like to return that package for a refund.

If an order needs to be cancelled or changed, an email must be sent to info@12thtribe.com ASAP within 12 hours of placing your order. We ship fast! (Since we do ship items out super fast, we do not guarantee cancelations or address changes).

Our team ships your 12th Tribe treasures from two locations. If you see only part of your order was shipped your other pieces should be on their way shortly with additional email info and tracking.

PREORDER means you are purchasing a best selling or hot new item before it reaches our warehouse from the manufacturer to make sure you snag one in advance! The PREORDER DATE or TIMEFRAME is when we are expecting to receive the item in our warehouse.

Example: "PREORDER EARLY JUNE," is expected to arrive Week 1-2 of June and will ship out shortly after.

PREORDER TIMEFRAMES:
EARLY - Week 1-2
MID - Week 2-3
LATE - Week 3-4

Our customer service team will reach out to you if there is a delay in the preorder making its way from our manufacturer to the warehouse, and provide new shipping timeframes. If the date doesn't work for you, we can help you swap out for an in-stock style.

Disregard sizing on label. Some items (including thrasher shorts) have been re-purposed and resized. Some of our vintage items are up to 30 years old. With Vintage and age comes natural wear. Please be mindful of this if you are seeing any coloring or natural distressing. Vintage Thrasher shorts and Vintage Thrasher jeans are only eligible for store credit