Not eligible for a Return or an Exchange: accessories, hats, items purchased on sale or as a part of a promotion, including any item purchased as a part of 'HOLIDAY PROMOS, BLACK FRIDAY, CYBER MONDAY, FLASH SALES, and SECRET SALES.'

For eligible items, we offer refunds, gift card, store credit, or an exchange within 15 days of delivery date for full priced items with tags attached & in original, unworn condition (restrictions apply). If you return for a refund, the return costs are deducted from the total of your refund. An Exchange, Gift Card, and or purchase via Shop Now (within our Loop return platform) will not incur any handling fees.

You must ship back your items with the label we provide, otherwise your return may be rejected.

We reserve the right to refuse returns on items that have been worn, stained/soiled, laundered, or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.



Please note: If we receive a non 12th Tribe item with your return, we are not responsible for it and we cannot return it to you.

You can start your return request by clicking here.

Items that are NON-RETURNABLE and NON-EXCHANGEABLE and include:

SALE & FINAL SALE MARKED ITEMS

HATS

JEWELRY

ACCESSORIES

INTIMATES

VINTAGE GARMENTS

MASKS

THRASHER SHORTS*

*These are made to order and are eligible for gift cards ONLY.


ANY AND ALL ITEMS OUTSIDE OF THE 15-DAY POLICY ARE NON-RETURNABLE.
This also includes HOLIDAY PROMOS, BLACK FRIDAY, CYBER MONDAY, FLASH SALES, and SECRET SALES.

If you select to return for a refund, the return cost of $9.95 is deducted from the total of your refund.

If you return for a Gift Card or Exchange, we will provide you a pre-paid* label.

*Vintage Thrasher Shorts are not eligible for a pre-paid return label.

12th Tribe will not be held responsible for replacing or accepting a return of any washed items or if an item has been worn and/or tried on and damaged as a result.

All swimwear items are Final Sale (non-returnable and non-exchangeable).

Yes! There are several ways to exchange items, absolutely free!

EXCHANGE
Enjoy a 15-day exchange window from the date of your purchase. We'll ship your exchange order once we've received your return.

SHOP NOW
Explore the benefits of our "Shop Now" feature - it's a great option allowing exchanges for other items along with bonus shopping cash. As soon as you reach the cart page, the credited amount will be instantly available for use.

At this time, we cannot accommodate returns with items from multiple orders. Items from separate orders must be received and processed individually.

Some promotions are final sale, while others are eligible for return. Final Sale details are made visible on the product page and related promotions via email, sms, and throughout our website.

We offer price matching within 3 days for all purchases made from our website or app. We do not offer price matching from other stores.

Have questions about your order or need assistance? We're here to help!

Phone: (323) 880-4117
Email: hello@12thtribe.com

Don't hesitate to reach out—our team is ready to assist you!

US OVERNIGHT SHIPPING: Next business day delivery by end of day.

US EXPRESS SHIPPING: Delivery within 2-3 business days.

US STANDARD SHIPPING: 6-8 business days.

FREE US STANDARD SHIPPING offer is valid on orders $120 or more. No promo code is required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.

*Shipping thresholds are subject to change during sales and promotional events. Be sure to check the latest details at checkout to see how you can qualify for free shipping!

US EXPRESS ORDERS:

Orders must be placed before 12 PM PST in order to be shipped within one business day. Any orders placed Friday after 12 PM PST through Sunday, will be sent out the following business day. Carrier delays may occur during the holidays.

12TH TRIBE PACKAGE PROTECTION

If you insured your package with 12th Tribe Package Protection, please reach out to us directly on live chat or send us an email to hello@12thtribe.com and we'll help take care of your lost, damaged in transit, or stolen packages.

Claims for packages marked delivered yet not received and where there is no evidence of “porch piracy”, must be made 5 days after the “delivery date” but no longer than 15 days to ensure it was not mis-delivered or found within the premises. Claims for packages presumed to be lost (where the status is not delivered), must be filed after 7 days (20 days for international) and within 30 days from the last scan.

If you did not include any package protection in your order, 12th Tribe is not responsible for any lost or stolen items. If you feel as though your package has been lost, please submit a claim with the carrier.

If your package has been returned to the sender due to an address discrepancy, 12th Tribe will not be held responsible. When the item is returned successfully, we will contact you about the shipment and further assist you.

To request a cancellation or change in shipping address, please send an email to hello@12thtribe.com within 12 hours of placing your order. Keep in mind that due to our fast order processing, we cannot guarantee cancellations or address changes.

Pre-orders are advance purchases that secure your spot for highly sought-after items before they arrive at our warehouse. It’s a great way to guarantee that an item will not be sold out upon arrival at our store. The specified pre-order date or time frame indicates when we anticipate receiving the item.

For example, if the pre-order date is set for early June, we expect the item to arrive within the first 1-2 weeks of June, with shipping shortly thereafter.

PRE-ORDER TIME FRAMES: EARLY:
Week 1-2

MID: Week 2-3

LATE: Week 3-4

CAN THE TIME FRAME BE DELAYED OR CHANGE?

While we're doing everything in our control to ensure your item reaches you within the time frame, unforeseen circumstances like weather conditions, customs clearance, and carrier delays can happen. If there's any switch in the timeline, our customer service team will get in touch, providing updated shipping time frames. If the new date isn't convenient for you, we're more than happy to assist in swapping it out for an available in-stock style.

HOW DOES MY PREORDER SHIP?

All preorder items are set to ship out with either US or INTERNATIONAL standard shipping. To upgrade your shipping method, feel free to contact our customer service team at hello@12thtribe.com, join a live chat, or shoot us a text at (323) 880-4117.

*Please note that express shipping is currently limited to domestic orders and doesn't apply to international shipments. We appreciate your understanding!

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your 12th Tribe tracking page.

We want you to receive your order as fast as possible! International orders are typically delivered within 8-14 business days once the order has been fulfilled with the estimated delivery date shown on your tracking page thereafter.

It takes 10-12 business days for processing from the point the item is delivered to us. Once your refund is processed, it can take an average of 2-4 business days to appear depending on your bank.

If you return for a refund, the shipping and return costs are deducted from the total of your refund.

Package Protection and shipping are non-refundable once your item has been processed and is no longer eligible for cancellation.

If you have any questions, please feel free to chat with our customer service representatives, or send us an email to support@12tribe.com.

No more waiting! You can now submit your return request for an item(s) and opt for Shop Now instead of a refund. With Shop Now, you'll be able to shop for new items instantly PLUS get extra cash to shop. The credit will be applied instantly when you reach your cart page.

START YOUR RETURN and SHOP NOW by scrolling down and clicking "Return Request"

*Final Sale items are non-returnable."

The bonus credit is applied automatically when you opt for Shop Now while making your return. You will see the credit apply to your cart page.

Simply select Shop Now during your returns process. You will be prompted back to our site to continue shopping. When you're ready, the credit will be automatically applied to the checkout page.

Yes! You can enter the discount code at check out.

Yes, you can definitely use your Shop Now credit on sale marked items. *All sale marked items are final sale.

You can use credit or debit to pay the remaining balance if the final total is more than the value of your Shop Now credit.

No, one of the great benefits of Shop Now is that we’ll comp the return label for your original items! Just make sure to drop off your return items at the post within our 15 day return policy.

Since your original payment transaction was through your original order, if you return an exchange or Shop Now, your refund will be reflected on your original order.

INSTANT EXCHANGE

You have up to 15 days from the date of delivery to request an exchange.

Once your return is on its way back to us, your exchange order will be shipped.

*Final sale items are non-exchangeable.

When you initiate your return request, you will also be prompted to place your exchange.

As exchanges are processed as quickly as possible, we ask that you please contact our customer service support team on live chat or via email to support@12thtribe.com to expedite shipping. Our agents will be able to assist you with payment for upgrading the shipping method.

No, one of the great benefits of Instant Exchange is that we’ll comp the return label for your original items! Just make sure to drop off your return items at the post within our 15 day return policy.

Once you have completed your return request where you will also be prompted to place your exchange, you will receive an email within 24 hours confirming that your exchange order has been created. Your exchange order will be shipped as soon as your return is on its way back to us. Shipping usually takes between 6 to 8 business days. Your exchange is free so we’ll comp the return label and the standard shipping for your exchange.

As exchanges are processed as quickly as possible, we ask that you please contact our customer service support team on live chat or via email to support@12thtribe.com to expedite shipping. Our agents will be able to assist you with payment for upgrading the shipping method.

As exchanges are processed as quickly as possible, we ask that you please contact our customer service support team on live chat or via email to support@12thtribe.com to expedite shipping. Our agents will be able to assist you with payment for upgrading the shipping method.

You can return your exchange order for store credit or a refund. With store credit, you’ll be able to make another purchase. With a refund, the refund will be issued to your original order associated with your original payment method.

If you opt for a gift card, we’ll still comp the return label. If you opt for a refund a return cost will be applied to your refund.

As the initial payment transaction was through the original order, your refund will be reflected on the originating purchase.

To maintain the pristine condition of your swimsuit, we recommend hand washing it separately with cold water and a gentle soap after each use. Avoid soaking and dry it in the shade. Do not pack wet suits with other garments and avoid keeping them balled up, especially when wet. Please refrain from dry cleaning and minimize contact with sunscreens, oils, chlorine, and rough surfaces to prevent fading and damage to the fabric. For sanitary reasons, we ask that you try on items over underwear.

WE RECOMMEND PLANT BASED DETERGENT FOR LONGER LASTING COLOR

For information specific to international orders, please refer to our International FAQs page here.