Return & Shipping Policy
Frequently Asked Questions
- How do I submit a return request?
Do I need an account to create a return?
- Nope! Just make sure you have your original email used at checkout, and the order number!
- How long from the time of purchase do I have to return my items?
- 15 Days from the time it was delivered to you!
Do you offer free return shipping?
- Unfortunately, not at this time. Return costs are deducted from total refund amount. This will be as low as $3.
Can I exchange my items?
- To exchange, we ask that you place a new order and return your exchanged item.
Can I send items back together from different orders?
- Of course!
Can I return sale items/ jewelry / accessories, or vintage clothing?
- No, these items are final sale and are NON-RETURNABLE
How long will it take to receive my refund?
- Please allow 7-10 business days for processing
How long will a refund take to show up on my original form of payment?
- We ask that you allow up to 1-3 business days for a return to show up on original form of payment, and may be dependent on bank
Why did I receive store-credit?
- There are a few reasons: either it was returned outside of our 15 day policy or it was a "Non-Returnable item" listed below.
Why didn't I receive the full amount?
- Return costs are not included in the refund amount.
Can I still return even if I used a discount code during purchase?
- Yes of course! Just make sure it is returned within 15 days :)
Do you ship to Canada?
- Yes we do! Just $15
Shipping & Delivery
- FREE REGULAR SHIPPING on all first class orders (5-7 business days)
- PRIORITY SHIPPING (3-4 business days): $9.00 (USD)
- EXPRESS 2-DAY SHIPPING (2 business days): $25.00 (USD)
- EXPRESS OVERNIGHT SHIPPING (1 business days): $40.00 (USD)
- INTERNATIONAL STANDARD SHIPPING (7-21 business days): $15 (USD)
- INTERNATIONAL DHL EXPRESS SHIPPING (1-3 business days): $35 (USD) *All prices are subject to change upon ordering. You will be contacted if necessary*
Returns & Exchanges
- Unfortunately, we do not accept any exchanges at this time. If you are hoping to make an "exchange", you must return your item & PLACE A NEW ORDER for the new size/style.
- 12th Tribe gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise with all original tags on for a refund within 15 days of stated delivery date.
- Keep in mind that at this time we DO NOT cover RETURN shipping costs. The shipping cost will be deducted from the total possible refund amount.
- TO SUBMIT A RETURN REQUEST, CLICK HERE FOR THE RETURN REQUEST FORM
- You do not have to have an account to submit a return request, simply use the same email as checkout, and the order number you have received for your purchase.
- Please allow 1 business day for approval or denial of a return request, and up to 48 hours to receive your return label via email.
- If your request is denied and you have further questions, kindly email email@example.com for more details.
- ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT
- ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats (case by case), body jewelry, bags, scarves, bandanas and glasses)
- ALL INTIMATES & SWIMWEAR (swimwear is eligible for gift card only)
- ALL VINTAGE ITEMS (this includes vintage tees, vintage jackets, and vintage thrasher shorts)
- ANY/ALL SURPRISE BOX ITEMS
- If any of these items are returned back to us, we will issue an e-gift card. If you are returning Thrasher Shorts we are happy to assist you with new sizing when you sumbit your return. Thank you for your cooperation.
- Please allow us 7-10 business days from when we receive your return to issue refund or store credit.
- Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.
- Please allow up to 1-3 business days to receive your refund back to the original form of payment. This is dependent on your bank.
Info On Vintage Items
- Disregard sizing on label. Some items (including thrasher shorts) have been re-purposed and resized.
- Some of our vintage items are up to 30 years old. With Vintage and age comes natural wear. Please be mindful of this if you are seeing any coloring or natural distressing
- International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.
- Once a package is shipped from our warehouse, it is out of our hands if a package is lost. 12th Tribe will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.
- If item arrives damaged, please send an email containing a photo of the damaged item to firstname.lastname@example.org. A customer service representative will assist further.
- If an item states "delivered" but you did not receive, we will need you to confirm your shipping address, as well as check in with your immediate neighbors. We also recommend you contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email email@example.com for further steps.
- This will be handled case-by-case, thank you for your cooperation.
Return To Sender
- If a package is returned to us, we will contact you ASAP. With that being said, hang tight while we investigate the issue, and determine what we can do to help!
Our office hours are 9am – 5:30pm Mon – Fri (excluding holidays). Please keep this in mind when you are expecting a response 🙂