RETURNS

For eligible items, we offer refunds, gift card, store credit, or an exchange within 15 days of delivery date for full priced items with tags attached & in original, unworn condition (restrictions apply). 

*Not eligible for a Return or an Exchange: items purchased on sale or as a part of a promotion, including any item purchased as a part of 'HOLIDAY PROMOS, BLACK FRIDAY, CYBER MONDAY, FLASH SALES, and SECRET SALES.'

How do I submit a return request?
SUBMIT RETURN REQUEST HERE

Do I need an account to create a return?
Nope! Just make sure you have your original email used at checkout, and the order number!

How long from the time of purchase do I have to return my items?
We offer a hassle-free return policy within 15 days from the date your order was delivered to you! Please note that our return platform might display a '20 Day Window,' which includes approximately 5 days for transit time after the order is placed. We kindly ask that you initiate your return within the 15-day window for a smooth and easy process.

Do you offer free return shipping?
If you return for a refund, a return cost of $9.95 is deducted from the total of your refund. An exchange, gift card, or purchase via Shop Now (within our return platform) will not incur any handling fees.

Can I exchange my items?
EXCHANGE
You have 15 days from the delivery date to request an exchange. Your exchange order will be shipped once your return is on its way back to us.

SHOP NOW
This is an excellent option! With Shop Now, you can exchange for other items AND get extra cash to shop. The credit will be applied instantly when you reach your cart page.

Can I send items back together from different orders?
Items from multiple orders must be processed as separate returns.

Can I return sale items, jewelry, swimwear, accessories, or vintage clothing?
No, these items are final sale and are non-returnable and non-exchangeable.  

How long will it take to receive my refund?
Please allow up to 20 business days for processing.

How long will a refund take to show up on my original form of payment?
1-3 business days after your refund has been processed. The amount of time that it takes for your funds to be available on your original method of payment will depend on your financial institution.

Why didn't I receive the full amount?
For returns for a refund, $9.95 is deducted from the refund amount for the label cost.

Do you support customer service over instagram?
Yes! Please DM us. Alternatively, you can also reach us at support@12thtribe.com.

Can I still return even if I used a discount code during purchase?
Yes. Sale marked items listed as on-sale are final sale.

Do you price match other stores or previous sales on 12th Tribe?
We're more than happy to offer a price match within 3 days of the purchase date! Please send us an email at support@12thtribe.com or drop us a chat! 

Can I ship my item(s) back for a return with my own shipping?
We do not recommend customers to use their own methods and labels for returns. 12th Tribe is not responsible for mis-deliveries, delays, or missing items if your own label is used.