*Please allow 24-48 business hours for processing time from time of purchase for updates on orders*

• FREE REGULAR SHIPPING on all first class orders (5-7 business days)
• • Pick Up Order In Store Same Day! Please call us to place the order today: (323) 880-4117
• PRIORITY SHIPPING (3-4 business days): $11.00 (USD)
• EXPRESS 2-DAY SHIPPING (2 business days): $25.00 (USD)
• EXPRESS OVERNIGHT SHIPPING (1 business days): $40.00 (USD)
• INTERNATIONAL STANDARD SHIPPING (7-21 business days): $15 (USD)
• INTERNATIONAL DHL EXPRESS SHIPPING (1-3 business days): $40 (USD) *All prices are subject to change upon ordering. You will be contacted if necessary*

*any orders placed Friday after 12pm CST to Sunday will be sent out the following Monday.

*Our partner carrier picks up all shipments the same day the label is created, if you do not see tracking updated within 24hrs, don't worry it is in transit to a new USPS facility, so hang tight!

• In order to exchange, you have two options. You must return your item & PLACE A NEW ORDER for the new size/style OR we will charge a $12 exchange rate which includes shipping costs and a restocking fee to have a seamless exchange.

(each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability)

• 12^th Tribe gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise with all original tags on for a refund within 15 days of stated delivery date. 
• Keep in mind that at this time we DO NOT cover RETURN shipping costs. The shipping cost will be deducted from the total possible refund amount.
• TO SUBMIT A RETURN REQUEST, CLICK HERE FOR THE RETURN REQUEST FORM
• You do not have to have an account to submit a return request, simply use the same email as checkout, and the order number you have received for your purchase.
• Please allow 1 business day for approval or denial of a return request, and up to 48 hours to receive your return label via email.
• If your request is denied and you have further questions, kindly email info@12thtribe.com for more details.
• You must use a 12th Tribe prepaid return label, and you must submit a request before returning. Any item(s) that are returned that do not follow these guidelines will be returned to the sender.

• ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT. This includes a sale promotional discount code used at purchase.
• ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats (case by case), body jewelry, bags, scarves, bandanas and glasses)
• ALL INTIMATES & SWIMWEAR (swimwear is eligible for gift card only)
• ALL VINTAGE ITEMS (this includes vintage tees, vintage jackets, and vintage thrasher shorts, vintage thrasher jeans)
• ANY/ALL SUBSCRIPTION AND AMBASSADOR BOX ITEMS
• ANY/ALL ITEMS OUTSIDE OF OUR 15 DAY POLICY
• If you are returning Thrasher Shorts or Thrasher Jeans we are happy to assist you with new sizing when you submit your return. Thank you for your cooperation.

*Must meet the above guidelines to be eligible for a refund*

• Please allow us 7-10 business days from when we receive your return to issue refund or store credit.
• Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.
• Please allow up to 1-3 business days to receive your refund back to the original form of payment. This is dependent on your bank.

Info On Vintage Items

• Disregard sizing on label. Some items (including thrasher shorts) have been re-purposed and resized.
• Some of our vintage items are up to 30 years old. With Vintage and age comes natural wear. Please be mindful of this if you are seeing any coloring or natural distressing

• International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

• Once a package is shipped from our warehouse, it is out of our hands if a package is lost. 12^th Tribe will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.
• If item arrives damaged, please send an email containing a photo of the damaged item to info@12thtribe.com. A customer service representative will assist further. A photo must be sent prior to returning to ensure a full refund, otherwise store credit will be issued.
• If an item states "delivered" but you did not receive, we will need you to confirm your shipping address, as well as check in with your immediate neighbors. We also recommend you contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email info@12thtribe.com for further steps.
• This will be handled case-by-case, thank you for your cooperation.

Damaged After Wearing/Washing

• If a package is returned to us, we will contact you ASAP. With that being said, hang tight while we investigate the issue, and determine what we can do to help!
• If you would like it reshipped or refunded, the package must be returned to us before we do so. You can always repurchase the items and we will refund the ones returned to us once they arrive at our facility. If you have any further questions please direct them to info@12thtribe.com

Cancel Order