Shopping for someone else but not sure what to give them? Give them the gift of choice with a 12th Tribe gift card. Your BFF babe deserves to be in this tribe, and now is there perfect time to do it!

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and do not expire!

RETURNS

PLACE RETURNS HERE: RETURN FORM

Please read return guidelines below:

In an effort to make your returns and exchanges as easy as possible we are here to help you out! 

Please see guidelines below. Following, you will submit your return request. If your return meets the guidelines, we will issue you a return label to send back your items!

12th Tribe gladly accepts returns of unworn, unwashed, undamaged or defective merchandise, with all original tags attached purchased on our site for an exchange or refund within 15 days of delivery. Please be careful of makeup or deodorant rubbing off on the garment when trying it on.

We will issue you a return label for your return for an easy exchange or return! 

Please note, all refunds and credits will not include the shipping cost for the return.

If you receive an item that is damaged, please contact customer service immediately.

SALE ITEMS
Any reduced-price items or merchandise marked "Sale" cannot be returned. Items will not eligible for refund, exchange, or store credit.

JEWELRY
All jewelry is FINAL SALE. 

This includes necklaces, rings, bracelets, belts, and hats.

If returned to us, we will issue an e-gift card for the original cost of the item.

EXCHANGES

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. 

VINTAGE

All vintage items are FINAL SALE. This includes Vintage Thrasher Shorts, Vintage Cut It Out Tees, and Vintage jackets

Vintage Thrasher Shorts are available for size exchange and store credit.

If returned to us, we will issue an e-gift card for the original cost of the item.

INTERNATIONAL RETURNS

Customer must pay for the cost of international return postage.

Any additional duties and taxes assessed by customs are the responsibility of the customer.

PAYMENT WITH E-GIFT CARD:

If you paid with an e-gift card, a new gift card or e-gift card in the amount of the credit will be issued and emailed to you accordingly. Gift cards cannot be returned or exchanged.

WHEN WILL I BE ISSUED A REFUND?

Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges or duties are non-refundable.

We’ll send you a Return Notification email to notify you once the return has been completed. 

Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

You may contact us for any additional questions!

Please see size guide on each product page for any sizing concerns you may have to avoid incorrect sizing.

If you have any questions please contact us at info@12thtribe.com

Our office hours are 9am-5pm Monday-Friday; please keep this in mind when waiting for a reply.

Please submit your exchange request below and we will assist you with the return.