• FREE REGULAR SHIPPING on all first class orders (5-7 business days)
• EXPRESS 2-DAY SHIPPING (2 business days): 
• OVERNIGHT SHIPPING (1 business days): 
• INTERNATIONAL STANDARD SHIPPING 
• INTERNATIONAL DHL EXPRESS SHIPPING  *All prices are subject to change upon ordering. You will be contacted if necessary*

• 12^th Tribe gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise with all original tags on for a refund within 15 days of stated delivery date. 
• You are provided with a return label after your return has been approved. Returns are only accepted with 12th Tribe return labels. Delays may occur if return doesn't meet requirements.
• Please allow 1-3 business day for approval or denial of a return request, and up to 48 hours to receive your return label via email.
• Vintage Thrasher shorts and Vintage Thrasher jeans are only eligible for store credit

• ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER A REFUND OR STORE CREDIT. This includes a sale promotional discount code used at purchase.

"ON-SALE" ITEMS ARE FINAL SALE. 

• ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats, body jewelry, bags, scarves, bandanas and glasses)
• ALL INTIMATES & SWIMWEAR (swimwear and east n west label are eligible for gift card only)
• ALL VINTAGE ITEMS  (this includes vintage tees and vintage jackets. However, thrasher jeans and thrasher shorts are eligible for store credit.)
• ANY/ALL SUBSCRIPTION AND AMBASSADOR BOX ITEMS
• ANY/ALL ITEMS OUTSIDE OF OUR 15 DAY POLICY
• If you are returning Thrasher Shorts or Thrasher Jeans we are happy to assist you with new sizing when you submit your return. Thank you for your cooperation.

• Please allow us 12-16 business days from when we receive your return to issue refund or store credit.
• Once your return has been processed, you will receive a confirmation email containing either your refund receipt, or store credit.
• Please allow up to 1-3 business days to receive your refund back to the original form of payment. This is dependent on your bank.

Vintage Items

• Disregard sizing on label. Some items (including thrasher shorts) have been re-purposed and resized.
• Some of our vintage items are up to 30 years old. With Vintage and age comes natural wear. Please be mindful of this if you are seeing any coloring or natural distressing
• Vintage Thrasher shorts and Vintage Thrasher jeans are only eligible for store credit

• 12th Tribe is not responsible for International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

• 12^th Tribe is not responsible for any loss packages. If you feel as though your package has been lost, please submit a claim to USPS here.
• If item arrives damaged, please send an email containing a photo of the damaged item within 2 days of arrival date to info@12thtribe.com. 

Damaged After Wearing/Washing

• If your package has been returned to sender due to insufficient address, 12th Tribe is not responsible. 
• If your item has returned to sender, when the item is returned successfully we will contact you to resend the item and you will be charged the reshipment label cost.
• If your item is return to sender the shipping cost will be deducted from the refund total if you would like to return that package.
• If an order needs to be cancelled or changed, an email must be sent to info@12thtribe.com ASAP within 12 hours of placing your order.  We ship fast!  (Since we do ship items out super fast, we do not guarantee cancelations or changed addresses).